Privacy Policy

This Privacy Policy describes how PrepScore ("PrepScore," "we," "us," or "our") collects, uses, and shares information when you use our test-preparation services, including our websites, practice tools, and related features (the "Service"). By using the Service, you agree to the practices described in this policy.

Information we collect

We collect the following categories of information so we can provide and improve the Service:

• Account information — such as your name, email address, and login credentials when you create an account or contact us.
• Usage and practice data — information about how you use the Service, including the questions you attempt, your answers and scores, study activity, progress, and readiness metrics. This data powers your practice experience and personalized study.
• Payment information — if you purchase a subscription, payment is handled by a third-party payment processor. We do not store full card numbers on our own servers; we receive limited details (such as a transaction confirmation and the status of your subscription) needed to manage your account.
• Cookies and device information — we and our service providers use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. See Cookies & analytics below.

How we use your information

We use the information we collect to:

• Provide and improve the Service — operate, maintain, secure, and enhance our practice tools and features.
• Personalize your study — tailor practice, recommendations, and readiness insights based on your activity and performance.
• Process billing — manage subscriptions, payments, renewals, and refunds through our payment processor.
• Communicate with you — send service-related messages, respond to support requests, and (where permitted) share product updates. You can opt out of non-essential communications at any time.
• Maintain safety and compliance — detect, prevent, and address fraud, abuse, security issues, and to meet legal obligations.

Cookies & analytics

We use cookies and similar technologies for essential functions (such as authentication and security) and for analytics that help us understand usage and improve the Service. Analytics may rely on third-party tools that collect aggregated or pseudonymous usage information. You can manage cookies through your browser settings; disabling some cookies may affect how the Service works.

Third-party processors

We rely on trusted third-party providers to operate the Service. These may include, in general terms:

• a payment processor to handle subscription billing;
• analytics providers to measure and improve usage;
• service providers that help generate explanations and study assistance within the Service; and
• infrastructure and hosting providers that store and serve data.

These providers process information on our behalf and are expected to handle it consistent with this policy and applicable law. The specific providers we use may change over time and will be identified, as appropriate, in the finalized policy.

Data retention

We retain personal information for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it. Specific retention periods will be set out in the finalized policy.

Your rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, correct, or delete your data, and to opt out of certain processing or marketing communications. Residents of certain jurisdictions may have additional rights under laws such as the EU/UK GDPR and the CCPA/CPRA in California. To exercise any of these rights, contact us using the details below; we will respond consistent with applicable law.

Children's privacy

The Service is intended for a general professional and adult-learner audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us information, please contact us so we can take appropriate steps to remove it.

Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Your continued use of the Service after an update means you accept the revised policy.

Contact us

If you have questions about this policy or how we handle your information, contact us at privacy@prepscore.ai. The controller responsible for your personal information is PrepScore, and this policy is governed by the laws of [jurisdiction].